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Shipping FAQ

When can I expect my order?
Orders are normally shipped via USPS no later than two business days following the date the order was placed. Orders are shipped via Media Mail, First Class, or Priority mail, depending on the product ordered and weight of the package.

Can I use my PO Box address?
Yes. All orders are shipped via the US Postal Service.

Can I pick up my order to avoid shipping costs?
Yes. Please place your order by calling 515-232-0075 or visiting us at:

Our Iowa
1510 Buckeye Ave.
Ames, IA 50010
Hours: 8:30am-4:30pm, Monday-Friday, excluding Federal holidays.

For additional information, please contact our customer service department at 515-232-0075.

Incorrect Shipments:

If you receive an incorrect shipment, please notify us within 7 days so it may be corrected immediately. Securely package and seal the incorrect merchandise and original packing list in an appropriate shipping box or envelope and send back to us through the United States Postal Service. You will be reimbursed for your shipping costs.

For Returns:

Returns on unused/unworn apparel/merchandise will be accepted for 30 days after the date of purchase for a full refund. Send the defective apparel/merchandise in a box with your original packing list back to us via insured mail with delivery confirmation to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

For Exchanges:

Return merchandise with the original packing list to the address below and order your new merchandise at the same time by calling 515-232-0075 during regular business hours or emailing orders@OurIowaMagazine.com.  We will process the return when your original merchandise arrives back to our office and ship your replacement items as soon as possible.  You will be contacted for additional payment if your exchange request is for an item of greater value than  your original order.

Things to keep in mind:

-Shipping charges are non-refundable on returned items.

-Please note that all credit card refunds will be placed on the card used for the original purchase.

-Allow 1-2 billing cycles for the credit to appear on your statement.

-If the original payment was a check or money order, you will receive a refund check in the mail.

We cannot accept responsibility for packages we do not ship ourselves. All returns and exchanges should be shipped via insured mail with delivery confirmation to (no returns will be accepted C.O.D. or freight collect):

Our Iowa Magazine

Attn: Returns

1510 Buckeye Ave.

Ames, IA 50010

Customer Service:
Regular Hours:
Monday-Friday 8:30 am-4:30pm Central Standard Time, excluding US Federal holidays


By E-Mail: Customer Service: orders@OurIowaMagazine.com

By Mail:
Our Iowa Magazine

Attn: Customer Service

1510 Buckeye Ave.

Ames, IA 50010